Returns & Exchanges

How long do I have to return my item and to what address do I mail it?
For online orders you have 14 days from when you received your order to apply for a return ticket. For in store orders you have 14 days from your purchase to return your item. All returns will need to be brought/shipped to 24 Mont Royal West, Suite 907.1, Montreal, QC, H2T 2S1

How do I get a return number?
Email us at infor@herclosetmtl.com to request a return number. Please make sure to include why you’d like to return. 

Can I exchange items purchased online?
If you’d like to make an exchange we suggest first returning your item, and placing a new order. 

I ordered a sale item; what is your return policy?
All sale items are final sale

Can I return my item in-store?
Yes online and in store purchases can be returned in store. Please make sure to book your visit on our website. We do not have a walk in service and all types of visits to the store need to be booked in advance. 

What's the return policy for in-store purchases?
In store purchases can only be returned for store credit.
We do not offer refunds for in store purchases. 

For any additional questions you may have regarding our returns & refunds please check out refund & return policy.